Client Servicing Manager
Experience: 3–5 years
Location: Sector 65, Gurgaon (on-site)
Type: Full Time
About Us:
AudienceConnect is an AI-powered omnichannel DSP built by DangleAds Technologies. We run programmatic campaigns across mobile, CTV, and display for BFSI and retail brands in India and MENA clients include Kotak and the Reliance Group.What makes us different is our data layer: Appography, our proprietary identity system that builds audience segments from installed-app signals rather than cookies. It's the reason our clients come to us for targeting they can't get elsewhere.
About the Role:
You'll own a portfolio of brand and agency accounts end-to-end from campaign brief to delivery report. This is not an order-taking role. You'll be the person the client calls, and the person internal teams look to for a clear brief.
What You'll Do:
* Own 5–8 client accounts as the single point of contact for briefs, campaign updates, and problem-solving
* Translate client objectives into clear, executable briefs for AdOps, creative, and data teams
* Track campaign delivery and pacing daily; flag under-delivery or performance dips before the client does
* Build and present weekly performance reports and quarterly business reviews
* Work with AdOps and the analytics team on optimisation calls, you'll need to hold your own on CTR, VTR, viewability, and CPM/CPI conversations
* Manage the commercial hygiene: IOs, PO tracking, invoicing coordination, and follow-up on collections
* Spot upsell and renewal opportunities in your accounts and bring them to the sales team
* Keep the CRM current call notes, commitments, timelines
What We Need:
* 3–5 years in client servicing or account management at a DSP, ad network, publisher, or digital/media agency
* Working knowledge of programmatic ,you should be comfortable with terms like DSP, SSP, impressions, fill rate, and attribution, and know what a media plan looks like
* Strong Excel: pivot tables, campaign report analysis, building a client-ready summary from raw delivery data
* Confident presenting to marketing managers and agency planners
* Ability to hold multiple accounts and deadlines without dropping threads
* Graduate or postgraduate in any discipline — we care more about what you've handled than where you studied
Nice to Have
* Experience with BFSI or retail clients
* Exposure to MMPs (AppsFlyer, Branch, Adjust) or CTV campaigns
* Hands-on with a DSP UI (DV360, The Trade Desk, or similar)
* Familiarity with SLAs and contract terms
What We Offer:
* Direct ownership of named accounts, not a shared queue
* A clear path to Account Director / Team Lead as the portfolio grows
* Exposure across product, data, and sales — you'll sit close to the people building the platform
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
Work Location: In person
