JD Support Engineer
Essential Job Functions
- Familiarity with the Okta identity and access management (IAM) platform, its operation,
functions and processes
- Assist with the transition of new and existing applications into Okta SSO and federation
services, while enhancing web access management, and directory service environment
- Perform necessary platform configurations and configurations related to integrating
applications with Okta for SSO and federation services (OIDC and SAML2)
- Manage existing integrations and support technical integration needs (design and
development) that facilitate connectivity between SSO, directory, and provisioning tools
- Monitoring system operation and performance for potential problems
- Researching, testing, and verifying proper functioning of software patches and fixes
- Documenting design specifications, system configurations and standard operating
procedures (SOP's)
- Support and troubleshoot end user password reset, account suspension, multifactor
authentication (MFA) and SSO issues
- Create/delete groups, create/remove users, create/clear user tokens in groups, manage
group permissions, edit MFA factors, monitor and respond to ticket queue, run and
download reports
- Occasionally support production changes and disaster recovery tests outside of normal
working hours
Required Qualifications
- 5+ years of professional experience in the Information Technologies field - Required
- Bachelor's Degree or an equivalent combination of education and experience - Required
- Experience with using and administering Okta - Required
- Experience with assisting end user authentication issues - Required
- Familiarity with single sign-on technologies (OIDC & SAMLs) -Required
- Experience with assisting end user authentication issues - Required
- Okta administration certification - Not required, but a plus
- Supporting users in the Asian and European
