Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Senior CICS Technician
Category: CICS Technician
Location: Bengaluru
Employment Type: Full Time
Position ID: J0626-2085
Experience Required: 5–10+ Years
Job Summary
We are seeking an experienced and highly skilled Senior CICS Technician to join our Mainframe Infrastructure and Middleware Services team. The successful candidate will be responsible for the administration, support, monitoring, maintenance, and optimization of IBM CICS Transaction Server (CICS TS) environments running on IBM z/OS Mainframe platforms.
This role is critical to ensuring the availability, performance, security, and reliability of business critical transaction processing systems. The ideal candidate will possess strong technical expertise in CICS administration, Mainframe operations, troubleshooting, performance tuning, and production support within large scale enterprise environments.
Key Responsibilities
CICS Administration and Support
. Administer, maintain, and support IBM CICS Transaction Server (CICS TS) environments across development, test, disaster recovery, and production systems.
. Configure and manage CICS regions, transactions, programs, files, queues, and associated resources.
. Perform CICS installations, upgrades, patches, and maintenance activities.
. Manage region startups, shutdowns, and operational configurations.
Production Support
. Provide Level 2 and Level 3 support for CICS related incidents and service requests.
. Troubleshoot transaction failures, region outages, performance issues, and application connectivity problems.
. Participate in major incident management and critical outage resolution activities.
. Perform root cause analysis and implement corrective and preventive actions.
Performance Monitoring and Optimization
. Monitor CICS performance, availability, and resource utilization.
. Analyze workload patterns and transaction performance metrics.
. Perform performance tuning to optimize response times, throughput, and system efficiency.
. Support capacity planning and infrastructure optimization initiatives.
Application and Middleware Support
. Support application teams deploying and maintaining CICS based applications.
. Assist with transaction definitions, program definitions, resource management, and application integration activities.
. Collaborate with development teams to resolve application related issues impacting CICS environments.
. Support integration with Db2, IMS, MQ, and other Mainframe technologies.
Security and Compliance
. Implement and maintain CICS security controls in coordination with RACF administrators.
. Ensure compliance with organizational security policies and regulatory requirements.
. Support security audits and compliance reviews.
. Review and maintain resource access permissions and security configurations.
Change and Release Management
. Execute approved changes following organizational change management processes.
. Support application releases, migrations, upgrades, and infrastructure changes.
. Conduct impact assessments, implementation validation, and post change reviews.
. Maintain documentation of system configurations and changes.
Disaster Recovery and Business Continuity
. Support disaster recovery planning, testing, and execution activities.
. Ensure recovery procedures are documented and regularly validated.
. Participate in business continuity exercises and resilience initiatives.
. Assist in service restoration during disaster recovery events.
Automation and Continuous Improvement
. Develop and maintain operational procedures, standards, and technical documentation.
. Identify opportunities to automate repetitive operational tasks.
. Contribute to process improvement and operational excellence initiatives.
. Support modernization and transformation projects involving Mainframe middleware technologies.
Leadership and Collaboration
. Provide technical guidance and mentoring to junior team members.
. Collaborate with infrastructure, database, security, network, and application teams.
. Participate in architecture discussions and strategic technology initiatives.
. Support enterprise wide projects and continuous improvement programs.
Required Qualifications
. Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
. Minimum 5–10 years of experience supporting IBM CICS Transaction Server environments.
. Experience working in large scale enterprise Mainframe production environments.
Required Technical Skills
CICS Technologies
. IBM CICS Transaction Server (CICS TS)
. CICS Region Administration
. Transaction and Resource Definitions
. CICS Performance Monitoring and Tuning
. CICS System Programming Concepts
. CICS Problem Determination and Debugging
Mainframe Technologies
. IBM z/OS
. JCL (Job Control Language)
. TSO/ISPF
. SDSF
. JES2/JES3
. Mainframe Operations
Integration Technologies
. IBM Db2
. IMS
. IBM MQ
. VSAM
. TCP/IP Connectivity
Service Management
. Incident Management
. Problem Management
. Change Management
. ITIL based Service Delivery Processes
Preferred Qualifications
. IBM CICS related certifications.
. ITIL Foundation Certification.
. Experience with: RACF Security Administration Mainframe Automation Tools Enterprise Monitoring Solutions High Availability and Disaster Recovery environments
. Knowledge of DevOps and Mainframe modernization practices.
Key Competencies
. Strong analytical and troubleshooting skills.
. Excellent communication and stakeholder management abilities.
. Ability to work effectively in a mission critical production environment.
. Strong attention to detail and commitment to operational excellence.
. Leadership, mentoring, and collaboration capabilities.
. Customer focused mindset with a proactive approach to problem resolution.
Working Conditions
. Participation in an on call support rotation may be required.
. Ability to support planned maintenance and implementation activities outside normal business hours.
. Support for global operations across multiple time zones.
. Occasional weekend and holiday support during upgrades, releases, or disaster recovery exercises.
Success Measures
Performance in this role will be measured through:
. CICS platform availability and stability.
. Incident resolution effectiveness and SLA adherence.
. Successful implementation of changes and releases.
. Performance optimization and capacity management outcomes.
. Compliance with security, audit, and regulatory requirements.
. Reduction in recurring incidents through proactive problem management.
. Stakeholder and customer satisfaction.
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
