1. Customer Reception and Damage Assessment
- Receive accident-damaged vehicles.
- Inspect and document visible damages.
- Take photographs of damaged areas.
- Explain repair procedures and estimated timelines to customers.
2. Estimate Preparation
- Prepare repair estimates for:
- Denting and painting
- Panel replacement
- Structural repairs
- Parts replacement
- Coordinate with estimators and technicians for accurate costing.
3. Insurance Claim Handling
- Coordinate with insurance surveyors.
- Assist customers with claim documentation.
- Explain insurance coverage, deductibles, depreciation, and customer liability.
- Follow up for claim approvals.
4. Workshop Coordination
- Open job cards and assign work.
- Coordinate with body shop technicians, painters, and parts departments.
- Track repair progress and ensure quality standards.
5. Customer Communication
- Provide regular repair status updates.
- Inform customers about additional damages discovered during repair.
- Obtain approval for supplementary repairs.
6. Vehicle Delivery
- Conduct final quality inspection.
- Explain repairs completed.
- Review invoices and insurance settlements.
- Ensure customer satisfaction before delivery.
Skills Required
- Knowledge of automotive body and paint repairs
- Understanding of insurance claim procedures
- Customer handling and communication skills
- Estimation and costing skills
- Negotiation and conflict-resolution abilities
- Computer skills and Dealer Management System (DMS) knowledge
Typical Daily Activities
- Receiving accident vehicles
- Preparing repair estimates
- Meeting insurance surveyors
- Following up on parts availability
- Updating customers on repair status
- Delivering repaired vehicles
Pay: ₹20,000.00 - ₹24,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
