Company Profile
Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions.
We are an emerging payments powerhouse that offer a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.
We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.
Priority is an employee-first organization and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.
About Role:
We are looking for a skilled Team Lead, who is responsible for supervising a team of Analysts and Senior Analysts to ensure smooth day-to-day support operations. The role combines hands-on case handling with leadership responsibilities like performance coaching, SLA monitoring, and continuous improvement. A Team Lead bridges the gap between frontline support and middle management, ensuring quality service delivery and team engagement.
Requirements
- Supervise daily workflows and manage team scheduling.
- Monitor case queues, SLA adherence, and quality metrics.
- Act as the first point of escalation for customer issues.
- Review team performance and provide timely coaching.
- Conduct knowledge-sharing sessions and process training.
- Prepare and deliver weekly/monthly performance reports.
- Coordinate with Managers for process gaps and escalated concerns.
- Foster a culture of accountability, empathy, and excellence.
- 6 days a week
Benefits Bachelor’s degree; preference for Finance, Business, or Tech domains. 5+ years in a customer support role, preferably in fintech or banking. 1–2 years of people leadership or mentoring experience. Strong problem-solving and decision-making ability. Familiar with support tools (e.g., Zendesk, Salesforce, Freshdesk). Good understanding of U.S. customer service culture and expectations. Ability to multitask and maintain team morale in a fast-paced environment.
Pay: ₹600,000.00 - ₹800,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Internet reimbursement
Work Location: In person
