Digital Client Servicing Executive
Job Summary
We are looking for an experienced and proactive Digital Client Servicing Executive to manage client relationships, coordinate digital marketing projects, and ensure the timely and effective delivery of campaigns. The candidate should have strong communication and client-management skills, a good understanding of digital marketing, and the ability to independently manage multiple accounts and projects.
Key Responsibilities
- Manage day-to-day communication and relationships with assigned clients.
- Understand client objectives, requirements, and business needs.
- Develop clear briefs and coordinate with Creative, Content, Social Media, and Performance Marketing teams.
- Manage project timelines, deliverables, approvals, and client feedback.
- Conduct client calls and meetings and maintain clear follow-ups.
- Present campaign ideas, strategies, reports, and performance updates to clients.
- Monitor campaign execution and ensure deliverables meet agreed timelines and quality standards.
- Understand digital marketing channels including social media, content marketing, paid media, SEO, and digital campaigns.
- Track campaign performance and coordinate with relevant teams to provide insights and recommendations.
- Proactively identify client concerns and ensure timely resolution.
- Build strong, long-term relationships with clients and improve client retention.
- Identify opportunities for account growth, upselling, and cross-selling of digital services.
- Maintain proper documentation of client communication, briefs, feedback, and project status.
- Work independently while collaborating effectively with internal teams.
Required Skills & Competencies
- 3–4 years of experience in client servicing/account management, preferably in a digital marketing, advertising, or creative agency.
- Strong verbal and written communication skills.
- Good understanding of digital marketing and social media.
- Excellent client-management and relationship-building skills.
- Strong coordination, follow-up, and project-management abilities.
- Ability to handle multiple clients and projects simultaneously.
- Good presentation and negotiation skills.
- Strong problem-solving and decision-making abilities.
- Ability to work under tight deadlines and manage client expectations.
- Proficiency in MS Office/Google Workspace and familiarity with project-management tools is an advantage.
Preferred Background:
Candidates from digital marketing agencies, advertising agencies, creative agencies, or integrated marketing agencies would be preferred.
Job Summary
We are looking for an experienced and proactive Digital Client Servicing Executive to manage client relationships, coordinate digital marketing projects, and ensure the timely and effective delivery of campaigns. The candidate should have strong communication and client-management skills, a good understanding of digital marketing, and the ability to independently manage multiple accounts and projects.
Key Responsibilities
- Manage day-to-day communication and relationships with assigned clients.
- Understand client objectives, requirements, and business needs.
- Develop clear briefs and coordinate with Creative, Content, Social Media, and Performance Marketing teams.
- Manage project timelines, deliverables, approvals, and client feedback.
- Conduct client calls and meetings and maintain clear follow-ups.
- Present campaign ideas, strategies, reports, and performance updates to clients.
- Monitor campaign execution and ensure deliverables meet agreed timelines and quality standards.
- Understand digital marketing channels including social media, content marketing, paid media, SEO, and digital campaigns.
- Track campaign performance and coordinate with relevant teams to provide insights and recommendations.
- Proactively identify client concerns and ensure timely resolution.
- Build strong, long-term relationships with clients and improve client retention.
- Identify opportunities for account growth, upselling, and cross-selling of digital services.
- Maintain proper documentation of client communication, briefs, feedback, and project status.
- Work independently while collaborating effectively with internal teams.
Required Skills & Competencies
- 3–4 years of experience in client servicing/account management, preferably in a digital marketing, advertising, or creative agency.
- Strong verbal and written communication skills.
- Good understanding of digital marketing and social media.
- Excellent client-management and relationship-building skills.
- Strong coordination, follow-up, and project-management abilities.
- Ability to handle multiple clients and projects simultaneously.
- Good presentation and negotiation skills.
- Strong problem-solving and decision-making abilities.
- Ability to work under tight deadlines and manage client expectations.
- Proficiency in MS Office/Google Workspace and familiarity with project-management tools is an advantage.
Preferred Background:
Candidates from digital marketing agencies, advertising agencies, creative agencies, or integrated marketing agencies would be preferred.
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
