JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As a Facility Manager Soft Services at JLL, you'll play a crucial role in shaping a brighter way for our clients and fellow employees. You'll be responsible for overseeing and coordinating soft services within our managed facilities, ensuring a seamless and comfortable environment for occupants. This position requires a keen eye for detail, excellent communication skills, and the ability to manage multiple stakeholders. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll have the opportunity to innovate and optimize soft services delivery while collaborating with diverse teams across the globe. Building Maintenance & Contract Management • Supervise and coordinate regular maintenance activities for the facility. • Oversee repairs and renovations to ensure the facility is in optimal condition • Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems • Develop and manage budgets for facility operations and maintenance • Identify cost-saving opportunities and efficiency improvements • Develop and implement service level agreements (SLAs) with vendors and internal stakeholders • Monitor and evaluate service quality, identifying areas for improvement and implementing solutions • Conduct regular site inspections to maintain high standards of cleanliness and safety • Collaborate with internal teams and external partners to enhance service delivery • Foster a culture of innovation and continuous improvement in soft services management. Staff Management • Manage and assist with the personal development of all direct reports. • Develop and manage succession plans and appraisals for all direct reports. • Actively seek to train subordinates in all aspects of the non- technical services. • Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction. Reporting and Performance Metrics • Daily/Weekly reports like Snags, TPV manpower count, attrition data. • Contribute to the Monthly Management Report to client and other reports as required. • Conducting MMR on regular basis with respective clients. • Presenting analysis on the record maintenance for further scope betterment • Establish key performance indicators (KPIs) for facility operations. • Provide regular reports on facility performance and improvements. Vendor Management • Manage service contracts, including inspections and quality management of service delivery • Prepare tender documentation, evaluation of tenders; prepare contracts • Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client. • Coordination with JLL SCM team to develop on vendor base & streamlining on procurement process. • Responsible for quick closure on any break down or any R&M activity related to site. • Evaluation of performance of all manpower & AMC vendor as per the agreed SLA Others Key Pointers Sustainability & Technology Initiatives • Implement eco-friendly practices and initiatives for energy efficiency • Integrate sustainable solutions for waste management and resource conservation. • Utilize technology for facility management, such as computerized maintenance management systems (CMMS) and security systems. • Evaluate and implement technological solutions to enhance efficiency. Regulatory Compliance • Stay informed about and ensure compliance with relevant local, state, and federal regulations. • Implement changes to maintain compliance as regulations evolve. Communication and Stakeholder Management. • Communicate effectively with occupants, management, and relevant stakeholders. • Address concerns and ensure a positive working environment for all. Risk Management • Identify potential risks to the facility and implement strategies to mitigate them. • Develop contingency plans for unforeseen events • Participate in Emergency Evacuation procedures including crisis management and business continuity. • Manage all Health and Safety issues and actively participate in Health and Safety reviews Required Qualifications • Bachelor's degree in Facility Management, Business Administration, or related field • Minimum of 5 years of experience in facility management or soft services coordination • Proven track record of managing vendor relationships and service contracts. • Strong knowledge of health and safety regulations and best practices • Excellent communication and interpersonal skills. • Proficiency in Microsoft Office suite and facility management software • Ability to prioritize tasks and manage multiple projects simultaneously Sound like you? To apply you need to have: Mastery in the field You should have earned an experience of more than 8 years in Facility Management – Soft Service . We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise. What we can do for you
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
