This role is part of a high-impact engagement with one of our most strategic global technology clients — a world leader in enterprise networking, cybersecurity, and observability platforms. You will be embedded in a centre of excellence that operates at the forefront of Splunk platform engineering and support.
About the Role
We are looking for a Senior Splunk Engineer to lead advanced troubleshooting and technical operations across our enterprise and cloud platform environments. This role goes beyond reactive support — you will mentor junior engineers, drive knowledge-sharing, and proactively improve platform stability and team capability.
What You Will Do
Lead troubleshooting and resolution of highly complex enterprise and cloud platform issues impacting production environments
Analyse diagnostic logs, telemetry, packet captures, and performance metrics
Diagnose and resolve advanced issues related to search execution, data onboarding pipelines, dashboard analytics, field extractions, and lookup configurations
Replicate complex customer issues in lab environments for deep technical investigation
Proactively identify stalled cases and collaborate with Technical Leads and engineering teams to accelerate resolution
Create and manage JIRA tickets for defects, feature requests, and operational improvements
Develop and maintain troubleshooting guides, runbooks, and SOPs
Organise and facilitate weekly technical enablement sessions and knowledge-sharing workshops
Mentor junior engineers on troubleshooting methodologies, best practices, and escalation handling
What You Bring
Proficiency in SPL queries and Linux system administration
Strong understanding of Splunk architecture and core components
Capability to analyse Splunk logs, metadata, and scheduler.log
Basic networking knowledge
Experience with JIRA, Confluence, and Git/GitHub
Cloud (Good to Have) AWS · Azure · Google Cloud Platform
Certifications (Preferred) Splunk Certified Admin · AWS Certified Solutions Architect · Azure Administrator
