Role responsibilities
JOB SUMMARY:
Responsible for
Revenue targets of the branch
Productivity of the branch
Recruit, coach and develop ADM and Agent Advisors
Adherence to Customer service standards
KEY RESPONSIBILITIES:
Meet branch targets
Achieve revenue targets
Ensure implementation of GOLD system
Supervise the activity plan of Sales
Managers Agents to ensure that these are fulfilled as per the desired standards
Ensure that all Sales Managers and Agents under supervision perform as per the company rules and regulations
Track productivity measures as for the unit:
AFYP
Case rate
Annual mode business
Persistency
Paid cases per agent
YTD appointments
SM appointments
Pro active agent retention
Annual FYC standards
Execute plans for growth of the agency
Identify, interview and select new ADMs from natural market and by networking
Ensure adherence to laid down sales and service standards for ADMs
Conduct weekly performance review and planning (PRP) for ADMs
Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basis
Build leadership pipeline of future AADM ADMs from the branch
OTHER RESPONSIBILITIES:
HO co-ordination
Sales promotion activities
Assist in overall running of the S.O
Preferred candidate profile:MINIMUM EDUCATION:
Graduate preferably with an MBA
MINIMUM/SPECIFIC EXPERIENCE:
Graduate preferably with an MBA
If MBA, minimum of 8 years of experience in sales and sales management, recruitment, supervision and development of people.
A graduate should have a minimum of 7-8 years of experience in the above domain.
Should have local market exposure and experience in process driven, quality sales organizations Graduate preferably with an MBA
