- Welcome guests upon arrival and provide a warm and friendly check-in experience.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Assist guests with information about the property, amenities, and local attractions.
- Manage room reservations, cancellations, and modifications efficiently.
- Ensure accurate registration of guests, and handle check-in and check-out procedures.
- Collect payments, verify billing, and handle cash and credit transactions securely.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
- Answer phone calls, emails, and other communication channels promptly.
- Provide clear information about hotel policies, services, and facilities.
- Maintain an accurate and updated log of daily activities, guest information, and occupancy status.
- Prepare reports and summaries as required by the management.
- Build rapport with guests to enhance their experience and encourage repeat visits.
- Monitor guest feedback and take appropriate action to resolve any issues.
- Work closely with other team members to ensure a seamless guest experience.
- Support the Front Office Manager in daily operations and report any discrepancies.
Job Types: Full-time, Fresher, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Paid time off
- Provident Fund
Work Location: In person
