1. Resident Management
- Manage day-to-day resident activities and ensure a safe, disciplined and comfortable environment.
- Maintain regular communication with residents and address their concerns promptly.
- Ensure all residents follow PG rules, timings and code of conduct.
- Monitor resident entry/exit and maintain proper records.
- Handle room allotment, room changes and resident movement as instructed.
2. Admission & Documentation
- Ensure every new resident completes the required form, agreement, ID verification and other documents before/at the time of admission.
- Verify that all resident documents are complete and properly submitted.
- Coordinate with the Admission/Operations team for new admissions and room allotments.
- Immediately report any documentation gap or admission-related issue instead of keeping it pending.
3. Attendance & Resident Tracking
- Maintain daily resident occupancy and movement records.
- Keep the IN/OUT register updated.
- Track residents who are absent, have gone home, or are staying outside the PG.
- Share updated occupancy/vacancy information with the concerned team.
4. Discipline & Behaviour
- Ensure a peaceful and respectful environment within the PG.
- Monitor violations related to noise, visitors, smoking, alcohol, prohibited items, fights, harassment or other misconduct.
- Address minor issues immediately and escalate serious/repeated violations to the Operations Head.
- Maintain confidentiality while handling resident complaints and sensitive matters.
5. Housekeeping & Cleanliness
- Conduct regular inspection of rooms, common areas, washrooms, corridors, kitchen/dining areas and other facilities.
- Ensure housekeeping staff are performing their assigned duties properly.
- Report cleanliness gaps and follow up until the issue is resolved.
- Maintain hygiene standards across the PG.
6. Maintenance Coordination
- Conduct daily rounds to identify maintenance issues.
- Record complaints related to plumbing, electrical, furniture, appliances, water, Wi-Fi, locks, etc.
- Coordinate with the Maintenance team and follow up on pending work.
- Ensure urgent issues affecting residents are escalated immediately.
- Maintain a proper maintenance pending/closure report.
7. Food & Kitchen Coordination
- Monitor food service timings and ensure residents receive meals as per the approved menu/timings.
- Collect resident feedback regarding food quality and communicate genuine concerns to the Kitchen team.
- Monitor basic cleanliness and hygiene in the dining area.
- Report repeated food-quality or service issues to the Operations Head.
8. Safety & Security
- Ensure security procedures are followed at the PG.
- Monitor visitor entry and ensure unauthorized persons do not enter the premises.
- Check CCTV availability and immediately report non-functional cameras.
- Ensure emergency numbers and basic safety arrangements are available.
- Report any incident, accident, conflict or security concern immediately.
9. Resident Complaint Management
- Listen to resident complaints professionally and try to resolve issues at the first level.
- Maintain a complaint/issue register.
- Categorize issues as Urgent / High Priority / Normal.
- Follow up with the concerned department until closure.
- Escalate unresolved or sensitive complaints to the Operations Head.
10. Daily Reporting
The Warden should submit a daily report covering:
- Total occupancy
- New admissions
- Vacant beds/rooms
- Residents checked in/out
- Resident complaints
- Maintenance issues
- Housekeeping issues
- Food-related concerns
- Discipline/security incidents
- Pending issues and action taken
11. Staff Coordination
- Monitor attendance and performance of housekeeping/security/support staff deployed at the PG.
- Ensure staff follow their duty timings and responsibilities.
- Report repeated absenteeism, negligence or misconduct to the Operations Head.
- Coordinate with other wardens for smooth operational coverage.
12. Emergency & Incident Handling
- Take immediate action during medical emergencies, fire, security incidents, water/electricity breakdowns or other emergencies.
- Inform the concerned senior immediately.
- Ensure residents are guided safely during emergencies.
- Prepare an incident report after any major event
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Paid sick time
Work Location: In person
