Job Summary
- Prepare business development plan in reference to service absorption ratio & potential market to achieve SAR >=1 or certain percentage of growth over last year through stretched target and monitoring the same. • Work out service market share, plan for retention and lost customer recovery to contribute towards business development.
Responsibilities and Duties
- Monitor service quality scores to improve repair & process quality at the dealership. • Monitor MILE trained status of employees which shall not be lower than 80% at any given time. • Skill matrix review to track quality of manpower & planning for developments through in-house training. • Reward and Recognition scheme, planning & execution for customer care team.
- Planning requirements of manpower, hiring, orientation, fixing up job responsibilities, targets, supervise and conducting appraisal. • Readiness of second line by promoting existing manpower based on appraisal. • Incentive scheme planning and disbursement for customer care team. • Ensuring Employee Pulse Survey twice in a year and action planning based on feedback to improve employee satisfaction. • Create harmony among all the departments for effective team work. • Manage operating expenses effectively. • Initiating housekeeping, work place safety and hygiene. • Decision on procurement, maintenance of tools, equipments & other resources. • Smooth industrial relation. • Field campaign (Retro) monitoring and completion within stipulated time line.
Miscellaneous
- Review of vehicle off road / open RO beyond allowable period. • Improve productivity for optimum usage of infrastructure. • Keep a tab on outstanding with debtors and follow up for recovery.
Required Experience, Skills and Qualifications
- Ability to forecast business and budget for the service department. • Ability to analyze data and take corrective & preventive actions. • Should have good interpersonal relationship and a good team leader. • Ability to control costs within allocated budget. • Ability to train, develop and motivate department employees. • Eye for detail and be a process champion. • Good understanding of MDW (DMS). • Computer literate (MS Word, Excel, PowerPoint). • Must have good communication and listening skills with high level of empathy.
EDUCATION
- Graduate / Diploma in engineering with management qualification preferred.
EXPERIENCE
- Minimum 5 years of experience in automobile workshop, service function. • At least 2 years as team leader or department head role.
Job Type: Full-time
Pay: ₹20,000.00 - ₹50,000.00 per month
