Job Title: Telecaller Executive
Job Summary:
We are looking for a confident, enthusiastic, and customer-oriented Telecaller to join our team. The Telecaller will be responsible for making and receiving calls, explaining products or services, generating leads, maintaining customer relationships, and achieving targets.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Attend inbound customer inquiries professionally.
- Generate and qualify leads.
- Follow up with potential customers and maintain regular communication.
- Schedule appointments for the sales team when required.
- Maintain accurate records of customer interactions in CRM or Excel.
- Handle customer complaints and escalate issues when necessary.
- Achieve daily, weekly, and monthly calling and targets.
- Build and maintain positive customer relationships.
Required Skills
- Excellent verbal communication in English, Hindi, and the local language (preferred).
- Good listening and convincing skills.
- Strong customer service orientation.
- Basic computer knowledge (MS Office/CRM software).
- Ability to work under pressure and meet targets.
- Positive attitude and professional telephone etiquette.
- Good time management and organizational skills.
Qualification
- Minimum: 12th Pass or Graduate in any discipline.
- Freshers are welcome.
Pay: ₹8,627.08 - ₹15,000.00 per month
Work Location: In person
