Job Description: JOB DESCRIPTION ;Position Title, Responsibility Level: ;Associate/Sr AssociateFunction: ;OperationsReports to ;- ;Assistant Manager/Lead Assistant Manager – OperationsPermanent/ Temporary: ;PermanentSpan of Control – ;NilLocation: ;Noida ; ;Roles and ResponsibilitiesResolved disputed account issues.Record and process received disputes.Determine the appropriate dispute classification from listed types.Order new and review existing documentation to resolve dispute.Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via email and/or fax.Electronically file all documentation according to policy and procedure.Obtain account information and account verification from seller of the account.Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties. ;Skill SetGood English Comprehension skillsBasic understanding of credit card statements (Domestic or International)Eye for detail ;Performance parametersProductivityQuality / AccuracyTurn Around Time and Cycle Time of work assignedDomain expertise and certifications scoresSchedule adherence, Punctuality and Discipline ;Primary Internal Interactions:SME for technical assistance/process updates/trainingAssistant Manager for the purpose of performance reviews, training and developmentManager for the purpose of settling performance issues and skip meetings ;Primary External InteractionsEscalation teams at the client end for the purpose of seeking clarifications and answering queries ; ; ;Organizational RelationshipsReports To : ; ; ; ; ; ; ;Assistant Manager ;/ Lead Assistant Manager ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ;SkillsDesirable SkillsAttention to detailCommitment and drive for resultsQuestioning, reasoning and analyticalAdaptable and FlexibleOpen to work in 24X7 shifts especially night shiftsBusiness EtiquetteTechnical SkillsBasic IT, Comfortable with computers, MS office usageTyping speed of 30 words with high accuracySoft skillsStrong team playerAbility to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skillsHigh accuracy at workSelf-Discipline, Listening, Patience ;Education Requirements and Work Experience:Graduate with good Computer literacy ;0months to 1 year for Associate, and 1 to 2+years for senior associate with experience in any customer service (preference given in banking industry domestic or international)Minimum 15 years of education
