Job Title: Customer Service Executive
Location : F250 Industrial Area Phase 8B
Shift: 7:30 PM to 4:30 AM IST
Job Responsibilities:
- Act as the primary point of contact for customers, ensuring high levels of satisfaction and retention.
- Manage customer database (CRM software) to track inquiries, bookings, and follow-ups.
- Handle inbound & outbound calls for service reminders, feedback, and promotions.
- Coordinate between the operations team and customers for service updates and delivery schedules.
- Develop personalized engagement strategies to convert leads into repeat customers.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Monitor customer feedback and provide insights to improve services and operations.
- Assist in creating loyalty programs, campaigns, and after-service care communication.
- Maintain service quality standards by ensuring consistent customer experience.
- Assist other teams with Data entry tasks.
Qualifications & Skills:
- Previous experience in US/Canada transportation or logistics Industry (preferred but not mandatory).
- Excellent communication skills (written and verbal).
What We Offer:
- Competitive salary package.
- Opportunity to work with an experienced and growing Business Management Company.
- Training and onboarding support.
- Career advancement opportunities.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have experience of communicating with US/Canada/India clients over the phone in English language?
Experience:
- Customer service: 1 year (Required)
Language:
- Fluent English (Required)
Shift availability:
Work Location: In person
