Must Have...
Skills and Qualities of a Client & Team Coordinator
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Bachelor's degree in Marketing, Communications, Business, or a related field.
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3+ years of experience in client coordination, preferably in an advertising agency, ceramic tiles, or laminate industry.
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Strong verbal and written communication skills in English, Hindi, and Gujarati.
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Ability to understand client requirements and translate them clearly to the team.
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Familiarity with basic design concepts and collaboration in a creative environment.
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Organized, detail-oriented, and capable of multitasking under tight deadlines.
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Quick problem-solving abilities and a client-centric mindset.
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Efficient in time management and handling multiple client accounts simultaneously.
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Professional, presentable, and responsive in all client-facing interactions.
Role & Responsibilities:
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Act as the primary point of contact between clients and internal teams.
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Handle and respond to incoming client communication via calls, emails, or messages.
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Acknowledge client requests and provide timely updates on project progress and delivery timelines.
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Keep clients informed about new services, offers, or updates related to their projects.
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Ensure seamless coordination between departments to meet client expectations.
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Proactively identify issues and recommend solutions to enhance client satisfaction.
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Present challenges and updates to both the team and the client transparently.
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Contribute to internal meetings to improve communication flow and project efficiency.
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Build long-term client relationships through consistent and professional engagement.
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Ensure service quality by aligning client briefs with creative output.
