· Ability to comprehend program information and to be able to accurately assist the Team members.
· Monitor team attendance and agent issues, and report to the operational lead.
· Actively monitor inbound call channels, and outbound call queues, and appropriate agent focus as necessary.
· Monitor the daily team performance, individual staff metrics and customer service skills of the
· Develop objectives for the call center’s day-to-day activities.
· Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended.
· Work effectively and performance annually or on an at-need basis.
· Motivate, coach and develop the technical skills on quarterly basics.
· Able to handle those challenging customers that need extra-special attention.
· Check the quality and number calls being answered and keep a tracker of the Attended and missed
· Adhere to any changes made to the flow process as implemented based on the request.
· Drive Online Appointments and promote marketing campaigns as directed, Adhere strictly to zero tolerance policy as framed by the management.
Job Types: Full-time, Permanent, Fresher
Pay: ₹22,000.00 - ₹30,000.00 per month
Work Location: In person
