Job Description
- Achieve monthly sales, revenue, new customer acquisition, and order conversion targets
- Achieve the cash collection target
- Understand the customer’s business, product needs, preferred designs, sizes, colours, stock requirements, budget, and purchase plan. Suggest suitable products based on their needs.
- Regularly contact existing customers regarding new collections, available stock, offers, seasonal needs, and future purchase plans to generate repeat orders.
- Identify opportunities for cross-selling, upselling, larger order quantities, additional product categories, and repeat purchases.
- Confirm all order details correctly, including product, design, size, colour, quantity, price, delivery date, payment terms & customer instructions before processing the order.
- Ensure customer satisfaction by responding to customers on time, coordinating for timely delivery, and ensuring complaints are handled immediately.
- Update all lead details, follow-ups, orders, payments, customer feedback, and sales status correctly and on time in the CRM.
- Visit customers when required, normally once in a quarter, to understand their needs, present new collections, collect orders, strengthen the relationship & follow up on payments.
- Confident, target-focused and strongly interested in sales & customer relationships.
- Willing to contact customers and follow up consistently.
- Good communication and customer-handling skills.
- Ability to handle complaints professionally.
- Basic knowledge of computers, Excel, WhatsApp, email, and CRM.
- Basic knowledge of apparel products, designs, sizes, colours, and fabrics.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
