Job Summary
Popular Hyundai is seeking an experienced and customer-focused Customer Relationship Manager (CRM) – Service to lead customer experience initiatives, improve customer satisfaction, and ensure effective handling of customer feedback and service quality. The ideal candidate will manage the Customer Relationship Executives (CREs), monitor customer satisfaction, and implement strategies to enhance customer retention and loyalty.
Eligibility
- Bachelor's Degree in any discipline.
- Minimum 2–5 years of experience in Customer Relationship Management, Customer Service, or the automobile industry.
- Experience in leading a customer service or CRE team is preferred.
- Excellent communication, leadership, and interpersonal skills.
- Proficiency in MS Office and CRM/DMS software.
Desired Skills
- Strong leadership and team management skills.
- Excellent customer relationship and conflict-resolution abilities.
- Analytical and reporting skills.
- Strong communication and presentation skills.
- Customer-centric mindset with attention to detail.
- Ability to work under pressure and meet customer satisfaction targets.
Benefits
- Attractive Salary + Performance Incentives.
- Career Growth Opportunities.
- Leadership Training and Professional Development.
- Employee Benefits as per Company Policy.
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
