Job Title: IAM Specialist
Location: GRGN/BANG/ESAL/PHIL/PA01
Reports to: Supervisor of IAM
GENERAL DESCRIPTION
Sequential Technology International is the trusted BPO partner of wireline/wireless/Health Insurance/telecommunication, broadband, cable/MSO and satellite service providers. We offer solutions that range across all customer interactions and touchpoints and strive to make the complex simple. STI operates in 7 call centers around the world, consisting of thousands of agents and employees in a fast-paced, dynamic, and collaborative environment.
The Identity and Access Management (IAM) Specialist works in the Global Technology team and is responsible for managing logical access to company resources and services, as well as enforcing related business, privacy, and information security policies. This position will work across multiple technical areas including operations, engineering, and systems development.
Essential Job Functions:
- Plan, document and implement process improvement programs across IAM.
- Develop SMART metrics program related to IAM processes.
- Communicate technical issues and solutions with clients in business terms and providing incident resolution via phone calls, remote tools and email.
- Participate in on-call responsibilities in support of a 24 x 7 production environment.
- Train and mentor new employees as needed to ensure their success in the team.
- Other duties as assigned.
Specific Requirements and Skills:
- Expert knowledge with Active Directory function, administration and policy controls
- Working knowledge of ITIL principles and their practical application
- Working knowledge of server and client hardware, software and technologies
- Working knowledge of compliance initiatives, audits and certifications
- Working knowledge of PC hardware and Microsoft Windows software
- Experience with administering Contact Center solutions & platforms a plus; Avaya and Calabrio administration very desirable.
Additional Requirements:
- Excellent oral and written communication skills especially the ability to communicate effectively with a diverse user base having varied levels of technical proficiencies.
- Ability to organize, plan and implement work assignments, prioritize competing demands and work under pressure of frequent and tight deadlines.
- Self-motivated with the ability and maturity to be effective & productive in the absence of detailed instructions.
- Demonstrated self-starter and resourceful individual, with experience working in fast paced and dynamic operational settings.
- Strong teamwork and knowledge sharing skills.
Education and Experience:
- 3+ years of experience within Service Desk, Desktop Support, IAM or related Information Technology field
- Microsoft certification(s) such as Microsoft Security Engineer or Microsoft Administrator (Microsoft 365) are desired.
- CompTIA’s A+ certification a plus
Required
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3 - 6 years: 3+ years of experience within Service Desk, Desktop Support, IAM or related Information Technology field
Preferred
