Technical Support Executive (L1 / L2) – PayOnExperience
2 + Years
Job Type
Production Support / Application Support
Work Environment
24x7 Support Environment
Job Description
We are looking for a Technical Support Executive (L1 / L2) with strong troubleshooting and incident management skills to support payment and fraud systems. The ideal candidate should have experience handling production incidents, application support, and SQL-based issue investigation.
Responsibilities
- Act as the primary point of contact for technical incidents and service requests.
- Manage tickets end-to-end while ensuring SLA adherence and proper documentation.
- Perform application-level and transaction-level troubleshooting.
- Monitor payment and fraud systems and identify anomalies.
- Handle production incidents, perform root cause analysis, and provide resolution updates.
- Use SQL for data validation and issue investigation.
- Collaborate with Engineering, Product, Network, and Infrastructure teams.
- Identify opportunities for automation and AI-driven improvements.
- Communicate effectively with customers and stakeholders.
Mandatory Skills
- Troubleshooting
- Application Support
- Incident Management
- Ticket Lifecycle Management
- Network Fundamentals
- SQL
- Database Knowledge
- Communication Skills
Desired Skills
- Payment System Knowledge (PayON)
- Fraud System Knowledge (RedShield)
- Automation Concepts
- Basic AI Concepts
Qualifications
- Bachelor’s degree in IT, Computer Science, or a related field.
- 2–5 years of experience in production support or incident handling.
- Experience in payments or fraud systems is preferred.
Details
Immediate Joiners
PreferredShare Your CV
Contact / WhatsApp
Work Location: In person
