Technical Support Executive / Customer Success Executive (1-2 years)
Industry : IT Industry / Software
We are looking for customer success executive will be responsible for assisting our merchants integrating & configuring our shopify app into merchants website. Support executive needs to connect with merchant via live chat or email to better understand problem being faced by merchant.
This role requires the ability to troubleshoot issues, collaborate with the internal team, and ensure that customer issues are resolved promptly and satisfactorily. We're looking for someone who is able to work independently and collaboratively in a team environment.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
- Record uninstallation reasons from customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Emotional intelligence and Communication skills (specifically Written)
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- should be familiar with web technologies like HTML & CSS
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 1 years of experience in a customer support role
- Strong problem-solving skills
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹18,000.00 per month
Benefits:
Application Question(s):
- What Emotional Intelligence means for customer support executive ?
- Do mention if your current CTC, Expected CTC
- Differentiate yourself as customer support executive
Experience:
- Customer support: 1 year (Required)
Language:
Work Location: In person
