Job Title: Customer Service Executive / Customer Support – Operations.
Location: 4/73, Block 15A, WEA, Karol Bagh, New Delhi, Delhi, 110005
Job Type:
Job Summary
We are looking for a Customer Service Executive / Customer Support - Operations to manage customer interactions and support daily business operations. The candidate will be responsible for handling walk-in customers, phone calls, WhatsApp inquiries, customer feedback, and maintaining customer records while ensuring a high level of customer satisfaction.
Key Responsibilities
- Attend walk-in customers at the store professionally.
- Handle incoming phone calls and WhatsApp inquiries.
- Provide accurate product and service information to customers.
- Resolve customer complaints and coordinate with the concerned team for quick resolution.
- Collect and maintain customer feedback records.
- Follow up with customers regarding inquiries, orders, and service requests.
- Maintain customer databases and daily activity records.
- Coordinate with sales, service, and operations teams.
- Prepare daily reports of customer inquiries and feedback.
- Support day-to-day store and office operations.
Required Skills
- Excellent communication skills in Hindi.
- Basic English communication and writing skills.
- Good customer handling and problem-solving abilities.
- Basic computer knowledge (MS Excel, Email, Internet, WhatsApp Web).
- Professional and positive attitude.
- Ability to work in a team environment.
Qualification
- Graduate (Any Stream) Preferred.
- 12th Pass with relevant skills may also apply.
Experience
- Fresher to 3 Years Experience.
- Customer service, retail, telecalling, or front desk experience will be an added advantage.
Salary
- 15000 to 35000 As per experience and interview performance.
Preferred Candidate Profile
- Friendly and customer-focused personality.
- Good organizational and communication skills.
- Ability to manage multiple customer inquiries efficiently.
- Willingness to learn and grow with the company.
· Important Notice:
· Candidates attending the interview must bring an updated CV/Resume and a copy of their Aadhaar Card (UID) with them. Candidates may also send their CV/Resume and Aadhaar Card copy via WhatsApp.8800710775,Email [email protected]
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
Work Location: In person
