Role description
Experience: 6+ Years
We are looking for an experienced Senior ServiceNow Developer with strong expertise in ServiceNow development, automation, integrations, and platform administration. The ideal candidate will design, develop, and enhance ServiceNow solutions across ITSM, ITOM, CMDB, Service Catalog, and Service Portal modules while supporting enterprise-wide digital transformation initiatives.
- Develop and maintain ServiceNow applications, workflows, integrations, and customizations.
- Implement solutions across ITSM, ITOM, CMDB, Discovery, Service Catalog, and Service Portal.
- Build and support REST/SOAP integrations and MID Server configurations.
- Develop client scripts, business rules, UI policies, widgets, and scoped applications.
- Create reports, dashboards, and Performance Analytics solutions.
- Participate in Agile/Scrum delivery, code reviews, testing, and deployments.
- Support platform upgrades, governance, documentation, and best practices.
- 6+ years of ServiceNow development and administration experience.
- Strong expertise in ITSM, ITOM, CMDB, Discovery, Service Catalog, Service Portal, and ITAM.
- Hands-on experience with JavaScript, Glide Scripting, Jelly, HTML, CSS, AJAX, XML, JSON, and AngularJS.
- Experience with REST, SOAP, Email, and MID Server integrations.
- Strong understanding of ServiceNow architecture, workflows, and automation.
- Experience working in Agile/Scrum environments.
- ServiceNow Certified System Administrator (CSA) – Mandatory
- ServiceNow Certified Application Developer (CAD) – Mandatory
- Additional ServiceNow certifications preferred.
- Experience with ServiceNow Now Assist, Generative AI, OpenAI, Azure AI, and Microsoft Copilot integrations.
- Understanding of LLMs, RAG, Prompt Engineering, and AI Governance.
Bachelor's degree in Computer Science, Information Technology, or related field.
Skills
ServiceNow, ITSM, ITOM, CMDB, Discovery, ITAM, Service Portal, Service Catalog, REST, SOAP, MID Server, JavaScript, Glide, AngularJS, Performance Analytics, Now Assist, Generative AI.
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
