Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Major Job Responsibilities
Lead IDS performance governance, including development and ownership of scorecards covering revenue, margin, utilization, SLA adherence, and delivery quality.
-
Drive structured monthly and quarterly performance reviews and ensure follow-through on corrective actions.
-
Partner with commercial, finance, and delivery leaders to improve customer-level performance and profitability.
-
Establish and standardize enterprise dashboards to enable data-driven decision-making across IDS.
-
Lead utilization governance and forward-looking capacity planning aligned to pipeline and customer demand.
-
Partner with HR and business leaders to develop workforce planning and resource optimization models.
-
Champion PPI initiatives and lead high-impact continuous improvement efforts across IDS processes.
-
Translate IDS strategic priorities into operational roadmaps with defined milestones and accountability.
-
Identify and mitigate enterprise-level operational risks impacting delivery or financial performance.
Job Knowledge
-
Strong knowledge of operational performance metrics, financial drivers, and service delivery models.
-
Working expertise in data analytics, reporting tools, and enterprise dashboard development.
-
Knowledge of Lean, Six Sigma, or PPI methodologies.
-
Understanding of workforce planning and utilization management in a services environment.
Job Complexity
-
Operates in a global, matrixed organization requiring alignment across multiple functions.
-
Manages complex performance issues with cross-functional impact.
-
Balances short-term operational needs with long-term strategic objectives.
-
Exercises independent judgment in prioritizing initiatives and resolving performance challenges.
Supervision Received / Freedom to act
-
Reports to the IDS Leader and operates with a high degree of autonomy.
-
Establishes priorities aligned to IDS strategy and leads execution with limited day-to-day oversight.
-
Accountable for delivering measurable performance improvements across IDS.
Interactions / Business Relationships
-
Active member of the IDS Leadership Team.
-
Partners closely with Commercial, Finance, HR, Enterprise Data, and Delivery leaders.
-
Influences stakeholders at senior manager and director levels across the organization.
