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Requisition Number: 57663
Job Location: Gandhinagar, IND
Global Grade: Band 6
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 08/07/2026
Posting End Date: 29/07/2026
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Key Responsibilities
The job Is 60% sales and 40% service to all TB FI sales clients located in Gift city and also support FI sales regional management team with MIS /Business Strategy & presentations
Strategy
- Build strong client relationships With FI Sales clients in GIFT City including Client’s IBD & Operational Department.
- Provide timely and consistent Customer Service reacting immediately to both Trade and Cash inquiries
- Managing clients’ expectations providing clear info in reference to time to solution, possible outcome and maintaining open and transparent dialogue.
- Keep proper track record of inquires and always confirm closure/ resolution of inquiry to the client.
- Ensure all Client Escalations is registered in CRMx to give visibility to Senior Stakeholders of issues at hand. Escalations could be related to frequent delay in swift statement delivery, RFIs, any other product/process or service-related issue.
- Conduct Service Reviews for key clients and/or branches. List of clients and periodicity to be agreed with GTS and signed off by RSH. (Note: List of clients and periodicity to be agreed with GTS and signed off by RSH. CSR could be done via VC or conference call)
Business
- To work with Financial Institutions Origination & Client Coverage and Transaction Banking Sales team & network countries to increase combined cash and trade target revenues as prescribed by business.
- Support and facilitate risk participation so that we may accommodate more trade deals for our clients
- Actively participate in funded/non funded risk participation deals and ensure optimal differential revenue to be booked for all such trade deals
- To work with country Transaction Banking Finance to ensure correct tagging of trade revenues
- Work with both Cash & Trade Product team and Operations team in generating new MIS to accurately forecast business growth
- Work with finance to ensure that all product no revenue get correctly tagged to the FI bank segments
- Keep up to date with new product offerings/services and processes.
- Engage with Sales on regular weekly business review to highlight revenues and/or volume deviation.
- Review on regular basis products and cash volume report, providing Sales with updated data trend vis a vis key currency per each client, focusing on top 10 clients within assigned portfolio.
- In absence of Sales, manage their functions with respect to handling client calls, responding to their enquiry or providing information sought.
- Assist Sales to design, conduct and participate in client events for the market and region.
People & Talent
- Preferably MBA /Graduate or equivalent level education
- Previous Banking experience preferably in Transaction Banking Sales or Transaction Banking Product Management
- An understanding of the bank's operations, treasury, Correspondent Banking Cash clearing, trade finance, money markets and regulations on a local and regional level is preferred.
- Good knowledge of UCP 600, the Groups Policy, Standards, local regulations and legislation of the prevention of money laundering.
- Proficient in MS Office, running Macros with very strong presentation skills
- Fluency in English (reading, writing and speaking) is essential
Risk Management
- Protection of the Banks reputation. Banks’ ability to meet legal and regulatory obligations. Minimizing risk of bank being used by money launderers.
- In conjunction with other Sales team members and RMs, manage the RFI process to ensure client responses are accurate and complete.
- Escalate and promptly act on all compliance queries related to clients.
- Be aware of and fully compliant with the TB operational risk and governance framework
- Build strong relationships with internal stakeholders.
- Actively work with these team to address all control and compliance issues highlighted and jointly work with them to increase more revenue opportunities.
- Resolving any operational issues that stands as an impediment in generating more product revenues and in generating new MIS to accurately forecast business growth
Governance
- Actively participate in funded/non funded risk participation deals and ensure optimal differential revenue to be booked for all such trade deals.
- To work with country Transaction Banking Finance to ensure correct tagging of trade revenues
- Work with Product team and Operations team in generating new MIS to accurately forecast business growth
- Work with finance to ensure that all product no revenue get correctly tagged to the FI bank segments
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- Coverage RM’s and TB sales across FI Sales, Paytech & PSDO including corporate and Business Banking segments
- Work with Country operations (Cash and Trade) to address and work on all operational issues and expedite large ticket transactions for selected clients
- Work with Country operations (Cash and Trade) to hand hold transactions as reqd.
- Work with Product team to resolve any operational issues that stands as an impediment in generating more product revenues
Other Responsibilities
- Embed Here for good and Group’s brand and values [India / CIB / TB FI Sales]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Skills and Experience
- Customer Relationship Management
- Cross Border Payments
- Trade Finance
- Correspondent Banking
Qualifications
- Graduate or higher
- Correspondent banking & FI clients
- English and regional languages
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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