Job Description
Role Summary:
The Post Retention Executive is responsible for engaging with existing customers after they have purchased a product or service. The role focuses on resolving concerns, improving customer satisfaction, increasing customer loyalty, and minimizing customer attrition through effective communication and timely support.
Key Responsibilities
- Contact customers after onboarding or purchase to ensure satisfaction.
- Handle customer queries, complaints, and service requests professionally.
- Identify customers at risk of leaving and take appropriate retention measures.
- Build and maintain strong customer relationships.
- Educate customers about available products, services, and offers.
- Coordinate with internal departments to resolve customer issues quickly.
- Follow up on customer feedback and ensure timely issue resolution.
- Maintain accurate customer records and update CRM systems.
- Meet retention, customer satisfaction, and follow-up targets.
- Prepare reports on customer retention activities and outcomes.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and relationship management abilities.
- Problem-solving and conflict resolution skills.
- Good negotiation and persuasion skills.
- Basic knowledge of CRM software and Microsoft Office.
- Ability to multitask and work under pressure.
- Strong attention to detail and organizational skills.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- 1–3 years of experience in customer service, retention, telesales, or relationship management.
- Freshers with strong communication skills may also be considered, depending on the organization.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
