POSITION SUMMARY
CBTS is seeking two experienced IT Project Managers to join our Technology Delivery team. In this role, you will own the day-to-day management of infrastructure, networking, and client-facing managed services projects from initiation through closeout.
KEY RESPONSIBILITIES
Project Planning and Execution
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Lead end-to-end project management for infrastructure, networking, and managed services engagements
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Collaborate with Program Manager to define project scope, goals, deliverables, and success criteria in collaboration with clients and technical teams
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Develop and maintain detailed project plans, schedules, resource allocations, and budgets
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Track project milestones and proactively identify and resolve risks, issues, and dependencies
Client and Stakeholder Management
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Facilitate project status meetings, steering committees, and executive briefings
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Prepare and deliver clear project status reports, dashboards, and executive summaries
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Manage client expectations and escalate issues appropriately to ensure satisfaction
Team Coordination
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Coordinate cross-functional teams including network engineers, systems architects, and service delivery staff
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Drive accountability for project deliverables across internal and client-side teams
Process and Quality
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Adhere to CBTS project management methodologies, governance frameworks, and delivery standards
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Maintain accurate project documentation in project management and ITSM systems
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Contribute to continuous improvement of delivery processes, templates, and best practices
QUALIFICATIONS
Required
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5 plus years of hands-on IT project management experience in an enterprise or managed services environment
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Demonstrated experience managing infrastructure and networking projects (LAN/WAN, data center, cloud connectivity, or similar)
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Proven track record managing client-facing engagements with direct accountability for scope, schedule, and budget
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Proficiency with project management tools such as Smartsheet, Microsoft Project, Jira, or equivalent
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Strong written and verbal communication skills with the ability to present to technical and executive audiences
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Solid understanding of ITIL, Agile, or hybrid delivery methodologies
Preferred
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PMP, CAPM, or equivalent project management certification
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Working knowledge of Smartsheet
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ITIL Foundation certification or familiarity with service delivery frameworks
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Experience working within a Technology Services or Managed Services Provider (MSP) environment
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Familiarity with CBTS service lines, including networking, cloud, security, or unified communications
