,We are hiring for an Operations Associate - Customer Success role for one of our clients, called axiTrust.
Please go through the company details and the job description below.
About axiTrust:
axiTrust is a young fintech company that helps small and medium businesses (MSMEs) get surety bonds quickly and easily. These bonds are like a financial promise needed when companies bid for projects. Usually, getting them from banks is slow and requires a lot of money or paperwork. axiTrust makes this process digital, fast, and stress-free.
Their Mission & Unique Strength:
axiTrust's mission is to make financial guarantees simple, fast, and fair for small businesses. What makes them strong is their focus on MSMEs, their tech-driven approach, and the speed at which they work compared to old-school banks. Unlike traditional banks, axiTrust doesn't ask for heavy collateral or long paperwork. They are one of the first in India to make surety bonds fully digital and accessible to small businesses. Their founders also come with years of fintech and risk-management experience.
Recently, axiTrust raised 22 crore in a seed funding round from top investors like General Catalyst and Good Capital. This funding is helping them grow faster and reach more small businesses across India.
Their Scale - Where They Stand Today:
Location: Kidwai Nagar, Near Sarojini Nagar, Delhi
Founded: 2024
Business: Financial Services
Products: Digital Surety Bonds
Company Size- 11-50 employees
Online Presence:
Website: https://axitrust.com/
LinkedIn: https://www.linkedin.com/company/axitrust/
Job Description:
A) Bond issuance from intake to delivery.
You own every case end-to-end: intake, document
validation, KYC and financial verification, underwriter coordination, policy binding and final delivery. Nothing falls through the gap because you are the gap. Every pending item is tracked. Every follow-up is sent before it needs to be asked for.
B) Insurer coordination and relationship management.
You are the primary contact between IRDAI-licensed insurance companies and axiTrust. That means managing communication with underwriting and operations teams at the insurer, flagging blockers before they become delays and building the kind of working relationship where problems get solved in a phone call, not an email chain.
C) Workflow improvement and reporting.
You will identify gaps in the insurer-axiTrust coordination process and propose improvements that reduce turnaround time. You will use MS Excel, CRM and AI-assisted operations tools for daily reporting, dashboarding and analysis. The goal is not just to keep the engine running it is to make it run faster every month.
Pay: Up to ₹500,000.00 per year
Work Location: In person
