Chat Support Executive provides real-time, written assistance to customers, resolving queries, technical issues, and complaints via live chat platforms. They ensure high customer satisfaction by offering prompt, accurate solutions, maintaining professional communication, documenting interactions in CRM systems, and escalating complex issues. Key Responsibilities
- Customer Support: Respond to inquiries, troubleshoot, and guide customers through product features or services in a timely, professional manner.
- Problem Resolution: Diagnose and resolve customer complaints, aiming for first-contact resolution.
- Multi-tasking: Handle multiple chat conversations simultaneously while maintaining accuracy and quality.
- Documentation: Accurately document all customer interactions, details, and actions taken in the CRM or ticketing system.
- Escalation: Identify complex issues and escalate them to appropriate departments or supervisors.
- Product Knowledge: Maintain up-to-date knowledge of company products, services, and policies.
- Age criteria 18 to 29 years
Job Types: Full-time, Fresher, Permanent
Pay: ₹16,115.70 - ₹33,546.42 per month
Work Location: In person
