Role Overview:-
The System Administrator will be responsible for managing, maintaining, and optimizing the company’s IT systems, applications, and end-user devices. This role requires working in rotational shifts, having strong expertise in Microsoft technologies, desktop and mobile device management, and hardware/software troubleshooting. The ideal candidate will ensure seamless performance, licensing compliance, and smooth collaboration across tools like Microsoft 365, Teams, SharePoint, and other enterprise applications.
Key Responsibilities
1. Software & Licensing Management
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Manage and maintain software licensing compliance for all Microsoft and third-party applications.
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Administer Microsoft 365 suite including Outlook, Teams, Planner, Forms, OneNote, CoPilot, OneDrive, SharePoint, Visio, Power Automate, Power Apps, Excel, Word, PowerPoint, Stream, and MS Project.
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Support installation, configuration, and updates for Adobe Products, Google Chrome, Microsoft Edge, and other desktop software.
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Troubleshoot and support specialized software such as Avaya Softphone, JMP, EndNote, Bartender, SolidWorks, GraphPad, AutoCAD, and Bluebeam.
2. Hardware & Peripheral Management
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Install, configure, and maintain laptops, desktops, printers, projectors, monitors, TVs, Zebra handheld devices, and thin clients.
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Handle troubleshooting and replacement of hardware components and peripherals.
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Ensure Avaya and related telephony devices are operational for seamless call handling.
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Manage timekeeping devices and other connected hardware assets across departments.
3. System Administration & OS Management
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Install, configure, and maintain Windows 10 and Windows 11 operating systems across user devices.
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Perform regular updates, patching, and performance monitoring of systems.
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Maintain system security, access controls, and compliance with organizational IT policies.
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Provide Level 1 and Level 2 support for all desktop and system-related issues.
4. Mobile Device Management
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Oversee mobile device provisioning, configuration, and security under mobile policies.
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Manage mobile approvals, troubleshooting guides, and app deployments.
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Support end-users with corporate applications and connectivity issues on mobile devices.
5. Collaboration & Process Improvement
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Collaborate with cross-functional teams to streamline workflows using Power Automate and Power Apps.
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Create knowledge bases, troubleshooting documentation, and user guides for frequently used tools and processes.
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Assist employees in effectively utilizing digital tools like Teams, OneDrive, and SharePoint to enhance productivity.
Qualifications & Experience
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Bachelor’s degree in Computer Science, Information Technology, or a related field.
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1-2 years of experience in a System Administrator or IT Support Engineer role in an International BPO( Voice Campaign).
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Strong expertise in Microsoft 365 ecosystem and Windows OS management.
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Hands-on experience with hardware setup and troubleshooting.
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Familiarity with Active Directory, Group Policy, and endpoint management tools (like ManageEngine or Intune).
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Excellent problem-solving, communication, and customer service skills.
ContactPoint360 is a premier outsourcing company offering CX, EX, and AI solutions. Our aim is to transform ContactPoint360 into the most sought-after tech-enabled outsourcing company. Through excellence and innovation, we strive to revolutionize CX industry standards and exceed client expectations
