Job Title: Technical Support Specialist – Voice Process (US Region)
Location: Technopark, Trivandrum
Experience: 0 to 3 years
Shift Timings:
-
8:30 PM to 5:30 AM
-
4:30 AM to 1:30 PM
-
12:30 PM to 9:30 PM
-
24/7 Rotational shift
Qualifications: 10th Pass
Job Overview:
Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels.
Responsibilities:
-
Respond promptly to customer requests via telephone, email, and chat.
-
Maintain high levels of quality, productivity, and customer satisfaction.
-
Appropriately escalate issues and coordinate with supervisors for timely resolution.
-
Consistently meet productivity, quality, and sales targets.
-
Log and report all customer issues in the customer relationship management (CRM) database.
-
Promote sales of technology equipment and devices.
-
Deliver an excellent customer experience and contribute to brand promotion.
Requirements:
-
Must Have:
-
A neutral English accent (free from Mother Tongue Influence)
-
Exceptional verbal and written communication skills in English
-
Willingness to work in any shift within a 24/7/365 environment
-
Good to Have:
-
Working knowledge of LAN/WAN, basic troubleshooting, and technical issues
-
Networking certifications
-
Candidates from Trivandrum.
Join Phykon and be part of an enthusiastic team dedicated to providing high-quality technical and customer support.
Apply Now to embark on a rewarding career with us!
