An individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.
- The candidate need to possess a very logical thinking in order to handle the technical issues
- Should have active thinking capabilities to alert the team on emergency issues without any delay.
- Writing and reading skills to send alerts to the technical team
- Coordinating and team skills are required between the engineers of the same level in order to issues.
- Ability to speak and write clearly and accurately;
- Knowledge of tools like NMS will be an added advantage.
- Candidates should be either of computers or telecom and electronics background
- Knowledge of customer service principles and practices;
- Willingness to co-operate with others and work to the greater good;
- Multi-tasking capabilities;
- 8 hours working availability with rotational shifts
Position: Technical Support Executive
Location: New Delhi
Qualification: B.Tech
Experience: 0 – 1 year experience in Technical support
Positions Vacant: 4
