Job Purpose
The Territory Manager serves as a vital partner, fostering strong and profitable client relationships within the city/cluster. They achieve this through a comprehensive strategy encompassing building long-term client relationships, managing accounts, working on market opportunities and new initiatives, partnering on credit and collections management to mitigate risk, and delivering data-driven reports and analysis to achieve the target sales numbers.
Key Accountabilities & Support Actions
Lead Generation and Client Relationship Building
- Proactively generate sales leads through various channels by conducting extensive market research.
- Develop and nurture strong relationships with existing and potential clients through regular client visits and effective communication.
- Achieve ambitious sales targets set by the City Head.
Collections and Order Management- Ensure timely collections of all outstanding receivables by following established procedures.
- Assist clients with placing orders digitally by setting up meetings, assessing their needs, and navigating the online platform.
Market Development and Product Knowledge
• Support the City Head in executing strategies to onboard new retailers within the city/cluster.
- Maintain a deep understanding of the company's product portfolio to effectively recommend solutions to clients.
- Actively contribute to the execution of new retail initiatives launched.
Product portfolio
• Managing the product portfolio by analysing sales data, identifying trends, recommending new product additions, and overseeing the launch of new retail initiatives within budget and approval processes.
Credit Management
- Work collaboratively with the City Head to track credit utilization and requirements for assigned clients.
- Identify suitable dealers for participation in the company's financial credit program.
Customer Satisfaction- Resolve service and quality issues promptly and efficiently to ensure high customer satisfaction.
- Maintain open communication with clients to address their concerns and build long-term relationships.
Qualifications & Skills
BBA with 3+ years of experience in Channel sales, preferably in the Construction sector.
- Result oriented with a focus on exceptional customer service and achieving targets
- Strong influencing and communication skills.
- Excellent communication, negotiation, and interpersonal skills.
- Digital literacy and ability to understand digital tools and processes.
- Knowledge of local market dynamics, regulations, and industry trends.
