Job Title: Customer Relationship Executive (CRE)
Company: Soni Sapphire
Location: Noida || South Ex. || Chhattarpur
Industry: Fashion Retail Jewellery
Salary: Up to 25000
Job Summary:
We are looking for a dynamic and customer-focused Customer Relationship Executive (CRE) to enhance customer satisfaction, build long-term relationships, and support sales growth across our retail stores. The ideal candidate will act as a bridge between the brand and customers, ensuring a seamless and premium customer experience.
Key Responsibilities:
- Handle customer queries, feedback, and complaints in a professional manner
- Build and maintain strong relationships with existing and new customers
- Ensure excellent after-sales service and follow-ups
- Maintain customer database and update records regularly
- Assist in customer engagement activities, loyalty programs, and promotions
- Coordinate with store teams to ensure a smooth customer experience
- Support the sales team in achieving targets through customer retention
- Conduct regular follow-ups via calls, messages, and emails
Requirements:
- Graduation in any field
- 6 months to 3+ years of experience in customer service/retail/hospitality
- Strong communication and interpersonal skills
- Customer-centric approach with problem-solving ability
- Basic knowledge of CRM tools (preferred)
- Presentable and professional demeanour
Key Skills:
- Customer Handling
- Communication Skills
- Relationship Management
- Problem Solving
- Follow-up & Coordination
Interested Candidates can share their CV at: 7669331692 or [email protected]
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
