Customer Relationship Manager (CRM)
Company: Magic Moments Photography
Location: Hebbal Bengaluru
Job Type: Full-time
About Magic Moments Photography
Magic Moments Photography is a leading photography studio dedicated to capturing life's most cherished moments. We pride ourselves on delivering exceptional customer service and creating memorable experiences for our clients. We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to join our team.
Job Summary
As a Customer Relationship Manager, you will be the first point of contact for new and existing customers. Your primary responsibility will be to manage customer inquiries, convert leads into bookings through effective follow-ups, and ensure a seamless customer experience throughout the booking process. You will also assist with daily studio operations and administrative tasks.
Key Responsibilities
- Handle incoming customer inquiries via phone calls, WhatsApp, email, and social media.
- Contact new leads promptly and explain our photography services, packages, and pricing.
- Follow up with potential customers to convert inquiries into confirmed bookings.
- Build and maintain strong relationships with new and existing clients.
- Schedule appointments, consultations, and photography sessions.
- Maintain accurate customer records and update lead details in the CRM system or studio database.
- Coordinate with photographers and the studio team to ensure smooth execution of bookings.
- Assist with customer payments, booking confirmations, and post-service support.
- Welcome walk-in customers and provide information about our services.
- Support day-to-day studio operations, including administrative and coordination tasks.
- Resolve customer queries and ensure a high level of customer satisfaction.
- Work towards achieving monthly booking and customer engagement targets.
Requirements
- Minimum 1–2 years of experience in Customer Relationship Management, Customer Service, Telecalling, Sales, or a similar customer-facing role.
- Excellent communication and interpersonal skills.
- Fluent in Kannada and English (both spoken and written). Knowledge of Hindi is an added advantage.
- Strong phone communication and customer handling skills.
- Ability to build rapport with customers and confidently follow up on leads.
- Good organizational and time management skills.
- Basic computer knowledge, including MS Office and CRM software (preferred).
- Ability to multitask and work in a fast-paced environment.
- Positive attitude, professional appearance, and customer-first mindset.
Preferred Skills
- Experience in the photography, events, wedding, or creative industry is an added advantage.
- Strong negotiation and persuasion skills.
- Attention to detail and problem-solving ability.
- Ability to work independently as well as part of a team.
What We Offer
- Competitive salary based on experience.
- Performance-based incentives.
- Friendly and creative work environment.
- Opportunities for learning and career growth.
- Supportive team culture.
If you are passionate about customer service, enjoy speaking with people, and have the ability to convert inquiries into satisfied customers, we would love to hear from you.
Apply today and become a part of the Magic Moments Photography team!
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
