We are looking for a proactive and customer-focused Tele Caller to handle inbound and outbound calls, generate appointments, follow up with prospective and existing patients, and provide excellent customer service. The ideal candidate should have strong communication skills, a pleasant telephone manner, and the ability to convert inquiries into appointments.
Key Responsibilities
- Handle inbound and outbound calls professionally.
- Respond to patient inquiries regarding treatments, services, offers, and appointments.
- Schedule, reschedule, and confirm appointments.
- Follow up with leads generated through social media, websites, WhatsApp, and walk-in inquiries.
- Convert inquiries into confirmed consultations.
- Maintain accurate patient records in the CRM/HMIS system.
- Conduct follow-up calls with existing patients for reviews and treatment continuation.
- Remind patients about upcoming appointments and pending treatments.
- Address patient concerns and escalate complex issues to the appropriate department.
- Required Qualifications
- Graduate in any discipline (preferred).
- 1–3 years of experience in telecalling, customer support, or inside sales.
- Experience in healthcare, dermatology, cosmetology, or aesthetic clinics is an added advantage.
Pay: ₹13,000.00 - ₹18,000.00 per month
Work Location: In person
