Roles & Responsibilities:
- Provide customer service and technical support for hardware, software, OS, internet, and networking issues.
- Install software, troubleshoot system problems, and escalate complex cases when required.
- Maintain accurate records in the helpdesk ticketing system.
- Process shipments, returns, work orders, and ensure proper documentation.
- Coordinate with logistics and accounts for dispatches and invoices.
- Ensure compliance with packaging and carrier guidelines.
- Meet performance targets (KPI/MPS) and maintain punctuality.
Qualifications:
- Diploma/Degree in Electrical/Electronic Engineering preferred.
- Call center or customer support experience is an advantage.
- Technical troubleshooting knowledge required.
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Kothrud, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Customer support: 2 years (Required)
- After-sales service: 1 year (Required)
Shift availability:
Work Location: In person
