Role Description
This is a full-time, on-site Product Support / Customer Support role based in Chennai. The role involves handling incoming support requests, troubleshooting product issues, and providing timely resolutions to enterprise customers. The individual will document and track cases, collaborate with product and engineering teams to escalate and resolve complex problems, and contribute to knowledge base and support documentation. Day-to-day responsibilities include guiding customers through product features, ensuring high levels of customer satisfaction, gathering feedback to improve the platform, and participating in process improvements to enhance the overall support experience.
Qualifications
- Required 2 to 4 years of Product Support, Software Support, Customer Support, and Technical Support experience or any experience relevant to these skills.
- Candidates should possess strong Product Support skills, including troubleshooting, issue resolution, and familiarity with SaaS or enterprise software.
- Candidates should possess solid Customer Support and Customer Satisfaction skills, with a focus on empathy, service orientation, and relationship building.
- Candidates should possess excellent Analytical Skills to diagnose problems, interpret logs or data, and recommend effective solutions.
- Candidates should possess clear and professional Communication skills, including spoken and written English, and the ability to explain technical concepts to non-technical users.
- Relevant experience in technical or customer support roles, preferably in LMS, SaaS, or enterprise software environments.
- Ability to work on-site in Chennai in a collaborative team setting and manage multiple customer requests in a fast-paced environment.
- Basic understanding of integrations with platforms such as Salesforce, Slack, or Microsoft Teams is an advantage.
- To know more about us visit https://www.expertusone.com/
Interested candidates can apply through this job post, or share your profiles to [email protected]
Job Type: Full-time
Pay: From ₹500,000.00 per year
Application Question(s):
- Notice period
- This is Work From Office (WFO) role with no remote or hybrid option. Are you comfortable with this work arrangement? (Yes/No)
- What is your total years of professional work experience?
- What is your current CTC?
- What are your expected CTC?
Work Location: In person
