Job Title: BMC Helix Developer:
Location: Chennai/ Bangalore/Pune/Noida
Primary Responsibilities
Job duties and responsibilities include, but are not limited to:
- At least 6–8 years of hands-on experience in designing and configuring the BMC Helix ITSM & ITOM environment in alignment with business needs.
- Define the BMC Helix architecture, including:
- Incident, Problem, Change
- CMDB, Asset Management
- Knowledge Management
- Service Request Management
- Monitoring, Event Management, Discovery (as required)
- Develop catalog items, workflows, runbooks, and automations.
- Ensure adherence to industry with the best practices and governance standards.
- Design a secure data mapping, cleansing, and migration framework for:
- Historical records
- Active tickets and change records
- CMDB data and relationships
- Knowledge articles and metadata
- Execute data migration using approved tools and methodologies with full traceability.
- Conduct data validation, reconciliation, and sign‑off processes.
- Analyze and document all existing ServiceNow integration points.
- Rebuild or establish integrations in BMC Helix, including:
- Monitoring tools
- ITSM/data exchange interfaces
- Collaboration platforms
- Custom APIs/middleware
- Ensure integration designs are secure, scalable, and resilient.
- Prepare and execute comprehensive test plans, including:
- Unit Testing
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Performance and Load Testing
- Ensure defect tracking and closure across all phases.
- Develop and execute a detailed cutover plan covering final data loads, system readiness, and user transition.
- Support go-live activities to ensure business continuity with minimal disruption.
- Provide hyper care support, including:
- Issue resolution
- System optimization
- User guidance and training
Technical Skills & Experience
- Bachelor’s degree and relevant work experience.
- Proven experience delivering large-scale platform migrations, ideally ServiceNow → BMC Helix.
- Strong understanding of:
- BMC Helix ITSM & ITOM modules
- ServiceNow ITSM & ITOM
- Integrations (REST/SOAP APIs, webhooks, event management tools)
- Data migration tools, ETL processes, and reconciliation methods
- Hands-on expertise with CMDB, workflows, automation, and catalog design.
- Any relevant certification is a plus.
- interested share your resume to [email protected]/8688322632
Pay: ₹14,212.94 - ₹65,143.96 per month
Work Location: In person
