Job Title: Voice Process Executive – US Client Support (Night Shift)
Company: Ocean Clicks Pvt LTD
Location: Ahmedabad, Gujarat (On-site)
Shift: Night Shift (US hours)
Experience: 2–5 years in US Customer Support / Sales (voice process)
Salary: Up to ₹35,000/month (based on experience)
Job Description:
We are looking for an experienced Voice Process Executive to join our growing team, supporting a dedicated US-based client. This role involves direct interaction with US clients over calls, emails, and documentation. ideal for someone who thrives in a fast-paced, client-facing international process.
Key Responsibilities:
- Handle inbound and outbound calls for client servicing
- Manage client documentation and paperwork accurately
- Respond to client emails and text communications professionally
- Maintain high standards of client handling and issue resolution
- Coordinate with internal teams to ensure smooth service delivery
Requirements:
- 2–5 years of experience in US voice process (customer support or sales)
- Exceptional English communication skills, verbal and written
- Strong client handling and interpersonal skills
- Comfortable working night shifts (US time zone alignment)
- Detail-oriented, with the ability to manage documentation and follow-ups
What We Offer:
- Complete process training provided, no prior domain knowledge required
- Salary up to ₹35,000/month, based on experience
- Opportunity to work with an established US-facing outsourcing company
- Growth opportunities within a stable, long-term client process
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- How many years of experience do you have in US voice process (customer support or sales)?
- Are you comfortable working night shifts on a permanent basis (aligned with US time zones)?
- What is your current/last drawn salary?
- What is your current notice period, and how soon can you join?
- On a scale of 1–10, how would you rate your spoken English fluency?
Work Location: In person
