Office Administrator – ISP (Internet Service Provider)
Job Summary
We are looking for a highly organized and proactive Office Administrator to manage daily administrative operations and support our ISP business. The ideal candidate will coordinate office activities, maintain customer and operator records, assist the operations and accounts teams, and ensure smooth communication between customers, field technicians, and management.
Key Responsibilities
- Manage daily office operations and administrative activities.
- Handle customer inquiries through phone, email, and WhatsApp.
- Maintain customer, operator, and vendor records accurately.
- Coordinate new broadband connection requests, renewals, and service activations.
- Prepare invoices, receipts, reports, and other office documents.
- Coordinate with the technical support team for installation and complaint follow-up.
- Monitor operator payments, collections, and outstanding reports.
- Assist the HR team with attendance, leave records, and employee documentation.
- Schedule meetings and maintain office calendars.
- Ensure proper filing of company documents, agreements, and compliance records.
- Order office supplies and coordinate with vendors.
- Generate daily, weekly, and monthly operational reports for management.
Required Qualifications
- Bachelor's degree in Business Administration, Commerce, or a related field.
- Proficiency in MS Office (Excel, Word, Outlook).
- Good communication skills in English and the local language.
- Strong organizational and multitasking abilities.
- Basic knowledge of billing software, CRM systems, or ERP software is an advantage.
Preferred Skills
- Customer service orientation.
- Data entry and documentation skills.
- Problem-solving and coordination abilities.
- Ability to work under pressure and meet deadlines.
- Attention to detail and accuracy.
Salary
- Based on experience and company standards.
Work Location
Office-based (ISP/Telecom Office)
Employment Type
Full-Time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
