Company Description
Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.
Job Description
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Conduct daily briefings and ensure that all pertinent information is well received by team members
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Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
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Review, analyze and suggest improvement of work flow and standards at the Front Desk
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Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
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Communicate with Front Office Manager on all matters regarding guest services & hotel operations
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Ensure documentation of all guest related issues using the logbook
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Sign media and supervise shift handover procedures
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Coordinate and communicate with other hotel departments as requiredregarding general administration and operations issues
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Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
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Assist Guest Relations in greeting, rooming, and sending off guests
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Inspect front of house and back of house regularly for cleanliness and orderliness
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Ensure that front line staff complies with marketing techniques and maximizes sales
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Check billing instructions, monitor guest creditand act upon any discrepancies
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Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
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Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
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Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
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Conduct Night Audit Process for hotel
Qualifications
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Strong leadership, interpersonal and training skills
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Good communication and customer contact skills
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Results and service oriented with an eye for details
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Ability to multi-task, work well in stressful& high-pressure situations
Additional Information
WHAT IS IN IT FOR YOU:-
Come As You Are
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Work With Purpose
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Grow, Learn and Enjoy
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Explore Limitless Possibilities
