Key Responsibilities
- Welcome and greet service customers professionally and guide them to the concerned Service Advisor.
- Manage the service lobby and customer lounge, ensuring cleanliness, discipline and proper customer flow.
- Coordinate with Service Advisors regarding customer appointments and vehicle arrivals.
- Maintain the service reception/appointment tracker and customer records.
- Attend basic customer queries and coordinate with the concerned department for resolution.
- Keep customers informed about their service status and assist with service-related communication.
- Collect customer feedback and support CSI/NPS improvement.
- Coordinate with housekeeping and other support staff to maintain showroom/service-lobby standards.
- Prepare daily reports related to customer visits, appointments and feedback.
Qualification: Graduate preferred
Experience: 1–3 years in Automobile Dealership / Customer Service / Front Office
Skills: Customer Handling, Communication, Coordination, MS Office , Good Personality
Pay: ₹20,000.00 - ₹22,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
