Company Description
We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in
Job Description
REQUIREMENTS:
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Experience - 7.5+ years
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Strong experience in ServiceNow ITSM implementation, customization, and development
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Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications
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Strong ServiceNow development experience using JavaScript and Glide APIs
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Experience in developing custom scoped applications using App Engine
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Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
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Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server
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Strong understanding of ServiceNow ITSM processes and best practices
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Experience with Service Portal; exposure to UI Builder will be an added advantage
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Experience in designing scalable and reusable ServiceNow solutions for enterprise environments
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Exposure to CSM or other ServiceNow modules is preferred
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Strong analytical, troubleshooting, and problem-solving skills
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Excellent communication and stakeholder management skills
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Ability to mentor junior developers and work in an Agile delivery environment
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CSA certification along with any two ServiceNow Mainline Certifications is mandatory
RESPONSIBILITIES:
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Design, develop, and implement ServiceNow solutions aligned with business and customer requirements
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Configure and customize ServiceNow ITSM applications and related platform capabilities
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Develop custom applications, workflows, Flow Designer flows, and automation solutions
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Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server
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Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications
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Design scalable, reusable, and maintainable ServiceNow components following platform best practices
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Participate in solution architecture discussions and provide technical recommendations
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Perform code reviews and ensure adherence to development standards and governance guidelines
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Mentor and support junior developers to enhance team capabilities
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Support ServiceNow upgrades and ensure application compatibility across releases
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Troubleshoot production issues and optimize platform performance and stability
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Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions
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Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives
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Drive continuous improvements and ensure successful delivery of ServiceNow projects
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
