Job Title: Customer Care ExecutiveJob Overview:
A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience. They act as the primary point of contact between the company and its customers.
Key Responsibilities:
- Handle incoming calls, emails, and chat queries from customers
- Provide accurate information about products and services
- Resolve customer complaints in a timely and professional manner
- Maintain customer records and update databases
- Follow up with customers to ensure satisfaction
- Escalate complex issues to higher-level support when needed
- Meet performance targets such as response time and customer satisfaction
Required Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Patience and active listening skills
- Basic computer knowledge (MS Office, CRM tools)
- Ability to work in a fast-paced environment
Qualifications:
- Minimum: 12th pass or graduate (any stream)
- Prior experience in customer service (preferred but not mandatory)
Job Types: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
