Role Synopsis The Customer Service Executive will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and ensuring a high standard of service delivery. The role requires strong communication skills and a customer-focused approach to enhance overall customer satisfaction. Role Responsibilities - Handling inbound calls and respond to mails - Resolve customer queries efficiently - Maintain records of interactions - Ensure high Customer satisfaction (CSAT) scores - Provide excellent customer service.
Desired Candidate Profile - Strong understanding of service delivery - Good problem-solving skills with the ability to resolve customer queries efficiently - Ability to meet call centre metrics such as quality, productivity, and turnaround time - Willingness to work in rotational shifts (day shifts only) - Strong English communication skills with the ability to interact effectively with customers. - Willingness to learn and adapt in a fast-paced environment Experience & Educational Background - Experience in International call centre is an added advantage - Experience in voice, chat, or email support is preferred - Minimum qualification: HSC (Higher Secondary Certificate) or Graduate in any discipline
Pay: ₹20,000.00 - ₹30,000.00 per month
Experience:
Work Location: In person
