Toshvin Analytical is a place where opportunity meets growth. We believe in providing the best quality service to our clients and in turn, helping businesses grow. We are a team of experienced professionals, looking for bright, motivated and committed individuals.
If you are interested in a long-term career with one of the leading instrumentation companies in India, please email your CV to:
[email protected]
Position : Manager - Customer Support
Reports to:: DRM
Location : New Delhi
Years of Experience :8 - 12 years of Experience. Relevant Experience in the field of Analytical Service Industry
Minimum Qualification : Diploma in Electronics/ Instrumentation or MSc in Electronics
Prefered Qualification :B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering
Responsibilities:
- Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC – MS, UV-Vis, FTIR and AAS Spectrophotometers etc.
- Responsible for Onsite Installation and commissioning of hardware/software products at customer sites
- Serves as customer contact on routine technical, application, and service-related problems. Diagnose and resolve product performance problems. Proactively responds to potential instrument issues to prevent unplanned interruption of customer services
- Effectively communicates and escalates complex & unresolved problems and issues to higher level
- Follows documented practices, policies and procedures in training customers, operating the instruments and service-related tasks
- Provides analysis, feedback and recommendations on product failure trends and serviceability issues to higher levels
- Train other field engineers and customers
- Willing to travel to other regions based on requirement
- Responsibilities include ensuring customer satisfaction and generating service and spares income
Key Success Behaviours (Key Competencies):
- Sincere and hard working
- Good in verbal and written communication (Preferred Language – English)
- Sound technical knowledge in field servicing of high-tech analytical instruments
- Having Experience of working in team or team handling will be an advantage
- Should be willing to travel extensively
- Ability to help with solving customer problems and a commitment to deliver highest levels of customer satisfaction
