Position: Customer Success Executive
Location: Bangalore
Abouts us: Ai Palette (A GlobalData company) is an AI-powered trend prediction and product innovation platform helping CPG brands launch successful products through real-time consumer insights. Our SaaS platform analyses billions of data points from social media, e-commerce, and other digital sources to uncover emerging trends, enabling faster and data-driven innovation.
What we are looking for:
- Min. 3 years relevant experience in the Consumer-Packaged Goods industry. MBA from Tier 1/2 colleges.
- Experience in Customer Success, Account Management, Consulting, or a similar client-facing role
- Strong ability to build and manage long-term customer relationships
- Analytical mindset with confidence using data, dashboards, and insights to guide decisions
- Excellent communication and stakeholder-management skills
- Experience working cross-functionally in a fast-moving environment
- Experience working with AI-driven platforms, analytics, or data products
- Familiarity with customer health, retention metrics, and ROI measurement
- An AI-first mindset: you naturally look to data and insight to guide action
- A proactive approach to problem-solving and customer leadership
- Curiosity about customers, industries, and emerging trends
- Commercial awareness paired with genuine customer empathy
- Be part of a team redefining Customer Success around outcomes, insight, and AI-driven leadership
- Work with customers who value strategic partnership, not transactional support
- Build strong, value-led relationships with customers, ensuring they achieve meaningful ROI from our solutions.
- Diagnosing customer needs to understand priorities, challenges, and success criteria.
- Develop and lead implementation and success plans that align customer goals with clear outcomes.
- Design and execute service plays to drive adoption, value, and consumption across the year.
- Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities.
- Move customer conversations from usage metrics to business impact and progress.
- Apply industry and market insight to help customers respond to emerging challenges and opportunities.
- Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported.
- Partner on onboarding to ensure fast time-to-value and strong early alignment.
- Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value.
- Contribute to cross-functional Customer Success initiatives that improve consistency, scale, and impact.
- Act as the voice of the customer within the business, providing clear feedback to inform product, research and service improvements.
- Build trusted relationships with both operational and senior stakeholders.
- Maintain accurate customer records and insights into relevant systems to support data-driven decision-making.
