Logistics Coordinator – RTO, Reserve & Client Relations
PCCS Logistics Private Limited | Delhi (Building No 23, Prem Nagar Market, Opp Thyagraj Sports Complex, New Delhi 110003)
Department: Logistics / Operations Experience: 3+ Years Location: Delhi
COMPANY PROFILE
PCCS Logistics Private Limited is a well-established cargo and logistics company with over 20 years of industry experience, offering reliable courier, field, cargo, and logistics services through a strong network of offices across major Indian cities.
JOB SUMMARY
We are looking for an experienced, highly organized Logistics Coordinator to manage a combined role covering RTO (Return to Origin) operations, reserve/backup coverage across logistics functions, and client-facing coordination. The ideal candidate will handle end-to-end logistics operations, resolve RTO issues, step in as reserve support wherever needed, and maintain strong client relationships — all while ensuring smooth, cost-effective, and timely delivery. This role requires strong leadership, excellent communication, a presentable personality, and the flexibility to work across multiple logistics functions.
KEY RESPONSIBILITIES
RTO (Return to Origin) Operations
- Track, manage, and resolve RTO shipments, minimizing delays and losses.
- Coordinate with transporters and warehouse teams to process returns efficiently.
- Analyze RTO trends and recommend corrective action to reduce return rates.
Reserve / Backup Coverage
- Provide reserve support across logistics functions (dispatch, tracking, inventory) as needed.
- Step in during staff shortages or peak load to ensure uninterrupted operations.
- Maintain readiness and cross-functional knowledge of routing, warehousing, and inventory control.
Client & Vendor Relationship Management
- Serve as the primary point of contact for key clients, ensuring SLA adherence and service quality.
- Coordinate with vendors, transporters, and suppliers for smooth logistics execution.
- Assist in vendor negotiations, rate discussions, and service evaluations.
General Logistics Coordination & Reporting
- Plan and coordinate shipment schedules, routing, and dispatch for timely, cost-efficient delivery.
- Maintain accurate records of shipments, inventory, and logistics expenses.
- Prepare MIS reports on shipment status, performance, and cost analysis.
- Ensure compliance with company policies, industry regulations, and safety standards.
QUALIFICATIONS & REQUIREMENTS
Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Experience: 3+ years in logistics/courier operations, preferably with exposure to RTO handling and client coordination.
Skills: Strong leadership and people-management skills; excellent verbal and written communication; presentable and professional attitude; strong coordination, negotiation, and problem-solving abilities; ability to manage multiple tasks and meet tight deadlines; proficiency with logistics software and tools.
Languages: Proficiency in English, Hindi, and the local language.
CONTACT DETAILS
Email: [email protected] | Phone: 9910779701
Pay: ₹10,274.31 - ₹35,000.00 per month
Benefits:
Work Location: In person
